When you leave

Planning for when you go home

When you are admitted for your treatment the ward staff will start planning arrangements for when you go home. These will include any arrangements for further health or social care needs you may have when you leave hospital.
Your consultant will write to your GP advising them of the care you have received . If you do not wish your GP to be told about your admission please see the ward sister or nurse in charge of your care.
You will be given a likely collection time. Please try to arrange for someone to collect you. Patient transport is provided subject to clinical need. This will be arranged by your hospital doctor in liaison with the hospital transport department. Companions will only be allowed to accompany you if you have particular clinical needs.
Remind whoever is collecting you to bring outdoor clothing on the evening prior to departure, if you do not already have suitable clothing with you. You can usually expect to leave by midday on the day of departure.

Don't forget:
  • Give the ward receptionist a forwarding address for any post
  • Collect your hospital discharge letter for your GP
  • Make sure that you have the medicine you need
  • Ask the nurse in charge of your ward for any medical certificates you may need
  • Return any hospital library books
  • Ask for any cash or valuables you may have handed in
  • Return any hospital equipment such as crutches
  • Your doctors and nurses will plan with you when you can go home and any arrangements that may need to be made.
  • The social work department is available to help with planning for leaving hospital and for your follow up care. Please ask the ward staff to contact them.
  • Please make sure that you arrange for a friend or relative to come and collect you.
  • You will usually go home in the morning with any prescribed medicines that you need.
  • A letter about your hospital treatment will be sent to your GP, and you will be given a copy before you leave.
  • An outpatient appointment will be made for you if necessary.
  • Further information will be given to you by hospital staff.

Tell us what you think

We welcome your views on our services to help us meet patients' needs.

If you are unhappy with our service, please let us know so that we can put things right. The nurse in charge of your ward will try to resolve the problem on the spot.

If you are dissatisfied with this response, you can ask to speak to a senior manager. Alternatively, you can write to the Patient Liaison Manager or make an appointment to see our Patient Liaison staff, who can be contacted on 020 7288 5551.

We hope that your hospital stay will be a pleasant one and our staff will do all they can to ensure that this is the case. You are entitled to expect that our staff will treat you and your visitors with respect and courtesy at all times. Equally, our staff are entitled to carry out their duties without fear of verbal, physical or racial harassment or abuse. We will take all necessary steps to address incidents of unacceptable behaviour against our staff.
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