Pharmacy

Currently due to Covid-19 and the nature of our clinic, we are able to provide 12 week prescriptions. There have been recent changes to the way we process prescriptions.
 
This has always been central to the changes in the clinic, in line with integrating into the Hospital Trust and in order to comply with our clinical governance. This is key to the sustainability of this service. All prescriptions will now be processed through the Whittington Pharmacy. FP10 prescriptions, which you have been used to, are charged back to the hospital but cost 3x more than if the medication was sent from the Whittington. This is a direct cost to our service.
 
Please note the following:
 
  1. The pharmacy will still provide 3 monthly prescriptions. This is not routine practice in hospitals but due to the nature of our clinic we have a special agreement with the pharmacy.
  2. Patients who are within London will be expected to collect their medication either in person or via a friend or family member. It is imperative that you call pharmacy on 0207 288 3387 to arrange collection of your medication. All prescriptions are stored in the electronic system, and will only be dispensed when pharmacy receives confirmation from you or your representative that the medication will be collected. The medication can then be dispensed in advance (please give at least 15 – 20 minutes for your medication to be dispensed). This will help with social distancing and to ensure that the system is efficient for patients. Please note that pharmacy now provides a ‘drive-by’ service FOR SHIELDING PATIENTS ONLY, where you can pick up your medication at the Magdala Avenue hospital entrance without leaving your car to avoid parking and to maintain shielding and social distancing. This can be arranged directly with pharmacy. Only in exceptional circumstance, on a case-by-case basis and at the pharmacist discretion, will medications be posted.
  3. Patients who live outside of London: pharmacy are able to post the medication to you. This will need to be discussed with pharmacy when you call them. Please note that this process can take longer and so please give at least one week notice so that you don't run out of medication. Medications will be posted via Royal Mail as a first class recorded (tracked) mail. If you are not at home to receive the collection, you will be required to collect the package from your local sorting office. The hospital is not responsible for the storage condition of uncollected packages kept in the sorting office.
  4. Pharmacy is open on weekdays Monday to Friday 9:00 – 17:30 and also on Saturday and Sunday 10:00 – 14:00.
  5. Please remember that during the COVID pandemic, pharmacy is under a great deal of pressure to post medications for patients from all the various different services. It should be noted that posting of medication comes with a risk of miss deliveries and delivery errors. Delivery of medicines is currently free but may be reviewed based on sustainability.

Thank you for your understanding and cooperation.
Working on it!