FAQs

General Questions

How do I contact my health visitor?

You can contact your health visiting directly via the contact details here (link to Accessing our health visiting services).

Where can I find out about safe sleeping?

The NHS have a range of information and advice on the subject which can be found here.
https://www.nhs.uk/conditions/pregnancy-and-baby/getting-baby-to-sleep/

What should I do if my child is unwell?

If your child is unwell you should seek medical advice or attention.
 
This can be done by:
 
  1. Making an appointment with your GP
  2. Calling NHS 111 and describing their symptoms
  3. Going to your nearest A&E department
  4. If you believe that their symptoms are so serious that you require an ambulance you can call 999.

If you are unsure on what action should be taken, and you donít believe the issue to be an emergency, you can always contact your health visiting team via the contact details here.

Information Governance

Are we able to share data with our colleagues in Bright Start?

Yes.
 
The new data regulations did not impact on the fact that where services are working together in the best interest of the child data can be shared. It is always good practice to ensure that parents and where appropriate child/young person understand the intention and have absolute clarity on the purpose of that sharing of information.
 
We have an information sharing protocol with LBI which allows the sharing of anonymised data to better target resources. (Awaiting final sign off and then will be shared with all staff).
 
An example might be to use the data on the level of learning of a child (GDL ) at school entry which is collected by LBi and whether the child accessed any developmental reviews prior to school, data held by health.

Consent : Do we have to have consent to share and should we have that at every contact?

The advice is always to seek consent and to be transparent in your working with any family or individual. However it is about reasonableness and the Health and Social Care Act will support your decision making if it supports the best interest of the child.
 
The privacy notices and new format of the BSi registration forms support transparency offering people access to more information if required but it is our responsibility to be clear what we collect information for and what we do with it before the individual signs the registration form or consents to any service we would offer.

Should we give immunisation data?

If we have the data and it supports the child to have us share it then yes it should be given. It is usual for the GP to have the most up to date information and you may want to refer the client or professional to the GP to access that but there is no reason not to be helpful and supportive in information gathering/sharing in the best interest of the child.

Letters: Should they have the BS logo and address on them?

Yes.
 
Going forward we will be running all groups from collocated Bright Start sites, be they health centres or children centres and therefore we should be working to ensure all our clients across the Borough understand this. Letters inviting clients to attend jointly organised and facilitated groups should have both the Bright Start and Whittington Health logo on and be sent and explained in the spirit of working together as partners in service delivery.

Child Health Clinic

How often should I attend the clinic?

The recommendation is that, depending on your childís age, you attend clinic:
 
Age No more than
2 weeks to six months Once a month
6-12 months Once every 2 months
Over 12 months Once every 3 months

My child is unwell, should I attend clinic?

If your child is unwell you should not take them to clinic, instead you should make an appointment with your GP.

Feeding

Where can I find information about breastfeeding and formula feeding?

A wide range of resources on both breastfeeding and formula feeding can be found on our Resources for families page. (link)

How do I deal with a fussy eating child?

The NHS has a great guide on how to cope if you feel your childís fussy eating habits are becoming problematic. http://www.nhs.uk/Conditions/pregnancy-and-baby/Pages/fussy-eaters.aspx

Working on it!