Volunteer roles

Chaplaincy

Chaplaincy volunteers are usually an active member of a faith community. Ideally they are personally recommended by the leader (e.g. priest, vicar, minister, rabbi or imam) of their community.

Suits: Individuals who can be sympathetic and understanding with people of all faiths, and who can provide a personal recommendation from their faith community leader with their application

Volunteering times: Monday to Sunday, 9am-7pm

Clerical

Clerical volunteers are placed in departments and clinics where they assist with general tasks such as filing, answering telephone calls and data entry. This is an excellent opportunity to gain work experience in an office environment and within the NHS. Some of our administrative volunteers go on to join the temporary staffing service and undertake paid work within the Trust.

Suits: People with admin experience interested in updating their office skills

Volunteering times: Monday to Friday, 9am-5pm for a minimum of three hours

Dementia

Dementia volunteers support people with dementia whilst they are in hospital by helping them take part in social and recreational activities such as quizzes and board games, or by discussing current affairs which can help improve their memory and mood.

Suits: Individuals who are reliable, caring and good listeners

Volunteering times: Monday to Friday, 9am-5pm for a minimum of three hours

Fundraising

Fundraising volunteers help to run our merchandise stall at the hospital, assist with events and work on projects including keeping our history book updated.

Suits: Enthusiastic, outgoing individuals with an interest in charity work

Volunteering times: Monday to Friday, 10am-4pm and ad hoc for projects and events

Library

Library volunteers visit wards at our hospital with a mobile library trolley, providing patients with a selection of books.

Suits: People who enjoy reading and have a good knowledge of books. You will also need to be reasonably fit and active, as you will be required to stand or walk for up to 3 hours at a time.

Volunteering times: Monday to Friday, 9am-5pm for a minimum of three hours

Macmillan

Macmillan volunteers help to run the Macmillan Information and Support Centre at The Whittington Hospital. The service provides information and support to anyone affected by cancer. You will spend a lot of time meeting and greeting visitors, answering telephone calls for the Macmillan information manager, and ordering and distributing booklets around the hospital.

Suits: Organised individuals who are good at listening to others, with excellent attention to detail and basic computer skills

Volunteering times: Monday to Friday, 9am-5pm for a minimum of three hours

Meal time support

Training is provided for individuals in this role. Meal time support volunteers are available during protected meal times to assist patients who have difficulty eating and drinking by themselves and to generally encourage patients to eat their meals.

Suits: Individuals who are patient, friendly and willing to undertake training

Volunteering times: Monday to Friday, 12.30-2.30pm

Meet and greet guide

Our meet and greet guides are instantly recognisable in their blue tabards. They welcome and assist visitors to find their way around The Whittington Hospital and occasionally escort patients to and from clinics, or sit with anxious patients during clinic appointments.

Suits: Well presented, energetic and friendly individuals who can make people feel at ease

Volunteering times: Monday to Friday, 9am-5pm for a minimum of three hours

Patient feedback

Patient feedback volunteers help patients and visitors to provide feedback about their experience of our services. The role involves phoning patients to ask for their feedback and speaking to patients about their experience whilst in hospital. You will be provided with a script and a series of questions to work from. Patient feedback volunteers wear green tabards.

Suits: Calm and patient individuals with good communication skills

Volunteering times: Monday to Friday, 10am-4pm for a minimum of three hours

Tea or confectionary trolley

The tea trolley and confectionary trolley provide refreshments to patients and visitors in clinics and wards while waiting for appointments or for those patients who cannot get to the shop by themselves. Volunteers are required to handle money and keep a record of monies received.

Suits: Friendly, outgoing individuals with a good level of fitness, as you will need to push the trolley between clinics

Volunteering times: Monday to Friday, 9am-5pm for a minimum of three hours

Ward

Ward volunteers spend a lot of time talking or reading to patients and carrying out duties including changing water, tidying cupboards, making tea and running errands. Ward volunteers wear green tabards.

Suits: Well presented, calm and patient individuals with an interest in how the hospital works and keeping patients company whilst in hospital.

Volunteering times: Monday to Friday, 9am-5pm for a minimum of three hours