DrDoctor - Appointment Management Service

Whittington Health has partnered with DrDoctor to provide patients with an appointment reminder and rebooking service via text message and online.
 
Please find below our frequently asked questions.

Is it possible to view all my appointments at my hospital in one place?

Yes, by visiting https://nhs.my/ you will be able to view most of your appointments and add them to your personal calendar. Whittington Health is rolling out the DrDoctor service over the next 6 months (beginning October 2017) for all outpatient services based at the hospital. There are a few specific appointment types that might not be included in this list e.g. surgery, inpatient or day case admissions are currently excluded.

I am not receiving text message reminders – should I be?

If we have the most recent mobile number for you then yes, you should be receiving reminders by text message. Go to https://nhs.my/ and update your contact details in the settings tab to make sure your details are correct. You can also check that your hospital has the most recent number for you - you will then receive confirmations and reminders for your future appointments.

How can I stop receiving text message reminders?

You can also personalise your communication by visiting https://nhs.my/ and updating your settings. If you do not have access to the internet, you can reply STOP to any message that you receive, which will end text message reminders.

I have a new mobile number – can I update it?

You can update your contact details at https://nhs.my/ in the settings menu. If you cannot get online, please let us know at reception the next time you speak to us, and they can update it for you.

Does it cost me to reply to the hospital?

Text message replies will be free if you have text message bundle with your provider otherwise you will be charged at your provider’s standard rate. It is also free to change your appointment online using the website link https://nhs.my/.

Can I receive email notifications instead?

You can receive email notifications instead of via text message, by changing your reminder settings at https://nhs.my/.

Why do you want my mobile number?

Your mobile number will be used to arrange your appointment with us. Our trusted partner – DrDoctor – will send a text message with the details of your appointment, rather than you having to wait to receive it by post. This is part of our commitment to a paperless NHS by 2020.

What is DrDoctor?

DrDoctor is a digital health service modernising how hospitals and patients communicate. They provide a convenient way for patients to manage their appointments while reducing costs, saving time and developing better overall experiences for patients.

What if I need to change or cancel my appointment?

Rather than receiving your appointment letter by post, DrDoctor will text you with the details, giving you the option to confirm or change the time and date selected – just follow the instructions provided in the message.

What is on the website link at the end of my text?

The website link will lead you to the patient portal, which will allow you to change your appointment time, and also give you access to maps, what to expect and other information important to your appointment.

How do you protect my data?

DrDoctor and Whittington Health take the security of your information very seriously. This Privacy Policy details what information DrDoctor collects, why it is collected, and what is done with it. All data centres are accredited to industry standards.