Access Centre

Main Address

Hours

  • Monday to Friday
    9am - 5pm
The Access Centre consists of the Appointments and the Admissions services. Appointments and Admissions
  • Appointments Office: 020 7288 5511
  • Inpatient Information: 020 7288 5621
  • Elective Admissions: 020 7288 3527
The Access Centre is responsible for booking appointments in the following specialities:
  • Audiology
  • Cardiology
  • Dermatology (including community services)
  • Diabetic medicine
  • Endocrinology
  • ENT
  • Gastroenterology
  • General medicine
  • General surgery
  • Gynaecology (including community services)
  • Nephrology
  • Neurology
  • Ophthalmology
  • Pain relief
  • Plastic surgery
  • Respiratory medicine
  • Rheumatology
  • Urology
Appointments for other specialities within the Trust are booked by the services directly. In addition the appointments team will book two week wait referrals for the following specialities:
  • Breast
  • Colorectal
  • Dermatology
  • Gynaecology
  • Upper GI
  • Urology
Haematology and lung two week wait referrals are booked by the services directly. The admissions service is responsible for scheduling elective admissions for the following specialities:
  • ENT
  • General surgery
  • Gynaecology
  • Orthopaedics
  • Urology
In addition the admissions service will book elective in-patient beds for other specialities upon request.

Helpline

GP Enquiries Helpline Only: 020 7288 3070

Appointments

Wherever possible all appointments and admissions will be made with patients either face-to-face at the Access Centre reception or by telephone.

Upon confirming the appointment or admission with the patient a letter will be given or sent by post to the patient.

Inpatient information: 020 7288 3528

Elective admissions: 020 7288 3527

Referral

General patients can be referred to the appointments office by fax, post, e-mail or booked via Choose & Book. Appointments for all specialities shown above can be made via Choose & Book with the exception of:
  • General Medicine
  • Plastic Surgery
  • ENT (throat and voice services only)
Two Week wait referrals must be faxed to the dedicated Two Week Wait fax number. Alternatively any two week waits patient can be booked via Choose & Book (for any speciality listed above). All two week wait referrals must be written on dedicated Two Week Wait referral forms which GPs can download here: http://www.nlcn.nhs.uk/ProReferrals

Patients who require surgery will be referred to the admissions service by a senior doctor within the relevant speciality; the doctor will request that a patient be added to the waiting list for their operation or procedure. Patients can attend the Access Centre on the day that they see the senior doctor to agree to have their operation or procedure. The admissions service may offer the patient an admission date before they leave the hospital. In addition patients that require a pre-assessment medical check prior to admission may be offered an appointment on the same day. Please see thePre-Operative Assessment Clinic section for further information.

Patients requiring minor general surgery under local anaesthetic may be scheduled straight for surgery based on the initial referral letter sent to the appointments team. A consultant general surgeon must authorise that such a patient can be booked straight for surgery upon receipt of the letter prior to the surgery being scheduled by the admissions team.

Working on it!